It is of utmost importance that all clients act in a reasonable manner to preserve the condition of the vehicle. As the booker you are responsible for controlling your guests. Anyone who breaks the rules will be asked to get off the vehicle. Smoking and vaping are prohibited. There is no food allowed in the vehicle. Styrofoam coolers are NOT ALLOWED. Only hard sided coolers that do not leak are permitted. Any cooler that leaks should be removed from the vehicle. Alcohol is only permitted if EVERYONE is 21 years of age, drivers have the right to check all ID’s.
You can not exceed the stated capacity of the vehicle.
If you would like to connect your phone to our radio you must bring an AUX cord and a converter piece if you have an iPhone so that you can use the AUX cord. Most radios are bluetooth but we do not guarantee function. TV’s in the vehicles are monitors for DVD players only. They do not receive TV signals.
Not all of our vehicles can go to Mt. Adams. Prior authorization is required. Call if you plan to go there. Our drivers are not allowed to idle any of our vehicles for an exteneded period of time.
If you have an all day trip to Keeneland ect. the bus will be turned off when you arrive. By booking this rental you agree to all financial responsibility for any damages caused by client or his/her guests actions during the rental duration whether caused by accident, intent or neglect.
Our Company assumes no responsibility for passengers personal items that are lost, stollen or damaged while using our service. The Chauffeur may terminate the run at any time should they feel the party is not complying with company policy, engaging in illegal behavior or acting violent. We cannot be held responsible for delays due to traffic, unknown/unforeseen mechanical failures or situations deemed as an act of god. We perform regular maintenance on all vehicles to prevent mechanical failures.
In the event that something goes wrong during your run, or prior to your run we will make every attempt to minimize the effect on the client and to source another vehicle equivalent to the one secured, if possible. We are very proactive in successfully covering all trips.
In the event that we are not able to service your event a full refund will be given. No refunds are given if the AC/heat or radio do not perform. There is a $250 clean up fee added if a person vomits in the limo. If there is excessive spillage on the floor, carpet or bar area a $100-$300 clean up fee is added. Glassware is available upon request. Broken or missing glasses are $15.00 each. A $100.00 clean up fee will be assessed if confetti or excessive glitter is in the vehicle. No Price adjustment will be made to contracted price with less than a 30 day notice.
We do not guarantee time adjustments can be accommodated after making your reservation. Pick up times can not be changed the day of service. Time and billing begins at the scheduled pick up time. If cancellation is made less than 30 days prior to an event rental balance will be expected to be paid in full. All deposits are non refundable. If you cancel your trip we will allow you to use your payments (less deposit) for up to one year from the date of cancellation for another event on a non-Saturday. Prices and hourly minimums are subject to change for future dates should you reschedule.
By contracting with JLS you agree to allow us to communicate with you via email and text to discuss your reservation, to send review request and to allow us to use photos of your event for marketing material, promotions on Facebook, twitter and Instagram. You can opt out at any time.
Outside of 24 hours $10 per booking. 24-12 hours 25% of total cost, 12-6 hours of total cost 50%, less than 6 hours billed in full. All passengers will be met inside by your chauffeur with a sign, unless you request a curbside pickup.
Curbside @ CVG Greater Cincinnati Northern Kentucky International Airport:You must exit at door #10. At the top of the escalator turn right. Follow this wall down to the end of the building, this will lead you to door 10 (same place as the rental cars).
If you are arriving into Dayton International airport:
Curbside please exit the door associated with the airline you arrived with.
Meet and Greet: at baggage claim. Please notify us by phone if your flight has been delayed or changed in any way. If booking a transfer before 6 AM or after 10 PM a $20 fee will be added.
Wait Time for Point to Point Transfers: There is a 10 min time allowance for you to enter the vehicle. For airport arrivals we allow 25 minutes after wheels down. Example: At 11 min past the pick up time you will be billed for 15 min of wait time. At 16 min past pick up time you will be charged for 30 minutes of wait time. Please notify us by phone if your flight has been delayed or changed in any way. If booking a transfer before 6 AM or after 10 PM a $20 fee will be added.
Payments & Balance Due:
Deposits are non-refundable. The balance of these fees must be paid 30 days in advance by check payable to JLS Enterprises. Credit cards can be used but a 3% convenience fee will be added. Payment decisions must be prearranged with the office. Please make all checks payable to JLS Enterprises. You have the option to tip your chauffeur directly on the day of your event in cash or add it to the credit card on file. If no tip is offered to the chauffeur and there were no service issues, a 10% gratuity will automatically be added to the card on file. Chauffeur fees are billed separately from your rental charges. This will appear as a square charge.
Hourly Charter Overage: We cannot guarantee that we will be able to extend your charter. We offer a 10 minute grace period. In the event that we can extend the booking we bill in 30 minute increments. If your event goes over by 11 minute you will be charged for the full 30 minutes of time, allowing you to keep the vehicle till the end of the total 30 minutes. For example: If your run is scheduled to end at 8:00 PM and you finish at 8:11 you will be billed for 30 minutes of time and allowed to keep the car until 8:30 PM. The overage rate is the same as the current rate you are paying. Take your total cost, divide by the total number of hours, that is your hourly all-inclusive rate. EX: 3 hour trip @ $300. Rate is $100 per hour all in or $50 all in for each additional half hour.
